GLS Terms of Service

1. The service

GLS is software, provided by First Depot, Inc., trading as GLS ("GLS", "we", "us"), that lets your business record sales, track stock and keep a general ledger, accessed through https://gls.first-depot.com or an app we provide.

2. Your account

One person at your business sets up the account as the admin and can add other users (your staff) under it. You are responsible for what your users do with GLS, and for keeping their sign-in details private.

3. Subscription and fees

GLS is offered on Starter, Business and Enterprise plans, billed monthly or yearly - see current plans and prices at gls.first-depot.com/#pricing. The subscription is billed to your organisation as a whole and covers every user you add, up to your plan's limit. We will tell you before any price change takes effect, and you can cancel rather than accept it.

Subscription payments are handled by Stripe, our payment processor, on its own secure pages. We do not see or store your full card details.

If your subscription lapses, access to GLS pauses for your organisation until it is renewed. We do not delete your data for a lapsed subscription - see Your business data below and the GLS Privacy Policy for how long we keep it.

4. Your business data

The sales, stock, ledger entries and customer records you put into GLS belong to your business. We process them only to provide the service to you, and as described in the GLS Privacy Policy - not for our own purposes.

• You can export your data from GLS at any time.
• If you close your account, we keep a copy for a limited period in case you need it back, then delete it - see the Privacy Policy for how long.

5. Availability and maintenance

We aim to keep GLS available at all times, but like any software it can have downtime, including for planned maintenance. We will try to schedule maintenance outside normal business hours and tell you in advance where we can. Paid plans may come with a separate service-level commitment, set out in your order form.

6. Acceptable use

When using GLS, you agree not to:

• use it to store or process data you do not have the right to hold
• try to access another business's account or data
• attempt to disrupt, scan or overload our systems
• resell or provide access to GLS to a third party without our agreement

7. Ending the agreement

You can cancel your subscription at any time; it ends at the close of your current billing period. We can suspend or end an account that breaches these terms, or that we reasonably believe puts other customers or our systems at risk, and we will tell you why.

8. Our responsibility to you

We will do our best to keep GLS working correctly and your data safe. As far as the law allows, our total liability to you under this agreement is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect losses such as lost profit. Nothing here limits liability that cannot be limited by law, such as for fraud.

9. Governing law

These terms are governed by the laws of the Republic of Uganda. Please contact us first if something is wrong; if we cannot resolve it, the courts of Uganda have jurisdiction.

10. Changes to these terms

We may update these terms as GLS changes. We will tell active customers of any significant change before it takes effect.

Questions about these terms: support@gls.first-depot.com. This page belongs to First Depot's GLS product and is separate from the hardware store's policies.